Causal Map Subscription Agreement

Effective date: 1 January 2024

1. Service description

Causal Map Ltd (“Company”, “we”, “us”) provides a cloud-based software service for qualitative data analysis and causal mapping (“Service”). The Service is accessed via web browser and includes tools for coding causal narratives, analysing data, and creating visualisations.

2. Account and subscriptions

  • You are responsible for maintaining confidentiality of your login credentials.
  • You must be at least 18 years old to use the Service.
  • Free accounts are for individual, non-commercial use.
  • Paid subscriptions are billed annually or monthly as selected at sign-up.
  • You may cancel at any time; cancellations take effect at the end of your billing period.

3. Acceptable use policy

You agree not to:

  • Use the Service for any illegal purpose or in violation of any applicable laws.
  • Upload, transmit, or code content that is abusive, defamatory, obscene, or otherwise unlawful.
  • Reverse-engineer, decompile, or attempt to gain unauthorised access to the Service.
  • Reproduce, distribute, or resell the Service or any portion of it.
  • Use the Service to compete with or build a competing product or service.
  • Interfere with, disrupt, or overload the Service infrastructure.

4. Your data

  • You own all data you upload to the Service.
  • We use your data only to provide the Service, improve our product, and comply with legal obligations.
  • We do not sell, share, or use your data for marketing without your consent.
  • You are responsible for ensuring that you have the right to upload and use your data, including obtaining necessary consent from research participants.

5. AI features

Some features use artificial intelligence (AI) to suggest codes, analyse patterns, or generate summaries. AI suggestions are not guaranteed to be accurate. You are responsible for reviewing, editing, and validating all AI suggestions. We do not accept liability for errors or omissions in AI-generated content.

6. Limitation of liability

To the fullest extent permitted by law, we are not liable for:

  • Loss of data, revenue, or profits.
  • Indirect, incidental, special, or consequential damages.
  • Errors or omissions in the Service or AI features.

Our total liability to you under this agreement is limited to fees you have paid in the preceding 12 months.

7. Disclaimer of warranties

The Service is provided “as is” without warranty of any kind, express or implied, including fitness for a particular purpose or non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

8. Indemnification

You agree to indemnify, defend, and hold harmless the Company from any claims, damages, or costs arising from:

  • Your use of the Service.
  • Your violation of this agreement.
  • Your violation of third-party rights, including intellectual property rights.

9. Term and termination

This agreement is effective when you create an account and continues until terminated. We may terminate or suspend your account if you breach this agreement or use the Service illegally. You may delete your account at any time.

10. Changes to this agreement

We may update this agreement at any time. Continued use of the Service after changes constitutes acceptance of the new terms.

11. Governing law

This agreement is governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England.

12. Contact

For questions about this agreement, contact hello@causalmap.app.

Prohibited use

The following uses are strictly prohibited:

  • Using the Service for surveillance, harassment, or stalking.
  • Uploading copyrighted content without permission.
  • Attempting to gain unauthorised access to the Service or other users’ data.
  • Using the Service to develop weapons, conduct discrimination, or cause harm.
  • Violating sanctions or export control laws.

Violation of these terms may result in immediate account termination and legal action.

Enforcement

We reserve the right to enforce these terms, including terminating accounts and legal action. We will make reasonable efforts to inform you of violations before termination, except where immediate action is necessary to prevent harm or protect the Service.